I hate having to be stern. It’s just not … me. I’m pretty happy. I have a happy food dance that involves bouncing shoulders. The music in my head is often so loud, those around me jiggy to it, too. My general disposition is happy.
So when I have to get finger-waggy, I don’t much care for it.
Since opening Jac & Elsie in June 2009, I’ve had to cancel a whopping two transactions, each for the same reason. In all honesty, I know that’s a great number. But it’s frustrating.
One of those two just happened. A woman bought a necklace and did not pay for it. She didn’t choose a payment option at all, just “other.” Which leaves me unsure if she plans to use PayPal, a check, a money order or her magic genie.
I e-mailed her when I received her order, which is something I do for all people, to thank them for their business. I asked how she planned to pay for the item, and I told her about my payment policy — that payment needs to be received within 48 hours of purchase. If she planned to pay by check, it needs to be sent within that same time frame. If there are extenuating circumstances and payment cannot be sent in that time, I’m more than happy to wait — I just need to know.
I heard nothing back. The following day — yesterday — I sent an Etsy convo in case she never received my e-mail. I told her the same thing, adding that I’d cancel the transaction if I didn’t hear back from her by this morning.
I didn’t hear back from her.
It leaves me wondering: Did she just forget? When you purchase something online, is it even possible to forget to pay? Or maybe she thought she’d pay after she received her necklace? This is especially strange to me because what shops do this? Have you ever purchased something — either online or in a brick and mortar store — where you were able to take the item home and then pay for it?
The sad thing is, both of the purchases I had to cancel were fundraiser items. The first was a Joey’s Hot Dog necklace. This one was a Count Moments necklace. The entire reason I make each of these pieces is to raise money for Autism Speaks and Cancer Services of Northeast Indiana, respectively.
To sellers, how do you treat non-payers? To buyers, have you ever had a transaction cancelled? What was the reason?